As of November 27, 2025
This section lists the fees for which you will receive an invoice if the situation described occurs and you are responsible for it.
For each fee, the expectations of you as a user and the circumstances under which it becomes due are defined.
For some fees, additional costs actually incurred will be invoiced; this is noted in each case.
| Item number | Designation | Description | Note | Unit | Price (incl. VAT) |
|---|---|---|---|---|---|
| G01 | Processing of a traffic violation | This fee is payable if a driver commits a traffic violation and the provider incurs expenses as a result. | - | - | 10.00 |
| G02 | Smoking in the vehicle | This fee is payable if the driver smokes or vapes in the vehicle, regardless of the type of smoking product. Cleaning costs will be charged additionally. | In addition, a “vehicle cleaning costs” item will be charged at the actual costs incurred. | - | 50.00 |
| G03 | Use of a service employee | This fee is payable if a provider employee has to drive to the vehicle due to the fault of a driver, e.g., to move it, close an open window, or similar. | The number of hours or parts thereof will be charged. | Hour | 50.00 |
| G04 | Refueling | The driver is obliged to leave the vehicle with at least a quarter of a tank of fuel when parking it. The fee is payable if this obligation is violated. | - | - | 15.00 |
| G05 | Failure to report relevant changes to data | All users of the provider's vehicles are required to enter relevant changes to their data in their MOQO account. Members are also required to notify the association of any changes to their bank details. The fee is payable if, upon contact by the provider, it transpires that the customer data on file is not up to date. | - | - | 20.00 |
| G06 | Misuse | This fee is payable if the user misuses a vehicle. This includes, in particular, driving without a booking, unauthorized disclosure of the fuel card and/or its PIN to third parties, refueling vehicles other than the one booked with the fuel card, allowing unauthorized third parties to use the vehicle, returning the vehicle more than 24 hours late, and any other misuse in accordance with our terms and conditions. | - | - | 250.00 |
| G07 | Special cleaning | The driver is obliged to leave the interior of the vehicle clean. The fee is payable if the interior of the vehicle is contaminated with substances that require special cleaning (e.g., oil, paint, bodily fluids, solvents, etc.). Cleaning costs will be charged additionally. | Any cleaning costs incurred will be charged additionally. | - | 100.00 |
| G08 | Contamination due to animal transport | This fee is payable if the driver transports animals and the interior is contaminated as a result, or if the driver transports animals without appropriate transport equipment. Cleaning costs will be charged additionally. | - | - | 50.00 |
| G09 | Return of a MOQO debit note | All payment obligations arising from the use of our MOQO booking platform must first be fulfilled by our customers. Refunds of proven unjustified claims can then be easily processed by us via the platform. The fee is payable if the user returns a direct debit that has been debited, as this results in additional costs due to the disrupted processing process. | - | - | 20.00 |
| G10 | Charging error | The driver is obliged to return an electric vehicle to the original charging station at the end of the booking and to initiate the charging process. They must also charge the vehicle immediately as soon as the vehicle battery charge level falls below 20%. This fee is payable if the driver fails to comply with these obligations without notifying the provider. | - | - | 10.00 |
| G12 | Processing of damage claims | This fee is charged if an accident occurs with a booked vehicle, as this results in increased costs for the provider. | - | - | 50.00 |
| G13 | Failure to register or late registration of a trip abroad | A web form is available for registering trips abroad, which can be used to provide the necessary information. Registration must be completed at least 3 working days before the start of the trip. If registration is not completed in accordance with these requirements, fees will be charged for the increased processing costs. | - | - | 20.00 |
| G14 | Registration with incorrect data | Users of our services are obliged to provide all information correctly and truthfully when registering, logging in, or joining the association. If this obligation is violated, we will assume an attempt at fraud and charge this fee. In addition, we reserve the right to take further legal action. | - | - | 750.00 |
| G15 | Incorrect refueling | Drivers are obliged to refuel the vehicle correctly. This fee is charged for the expenses incurred by us if the wrong fuel is used (in particular diesel instead of gasoline, or refueling with 100-octane fuels in vehicles that do not require this). Additional costs for repairing any damage caused as a result will be charged additionally. | Any costs incurred will be charged additionally. | - | 300.00 |
| G16 | Technician call-out | This fee applies if technicians are required during or after a booking, e.g., to assess damage, prepare an expert report, or collect a vehicle from a remote location. Any additional costs incurred in this context will be charged additionally. | - | Hour | 50.00 |
| G17 | Failure to report an accident or damage | Drivers are required to report accidents or damage that occurred during their booking immediately. In the event of an accident, the police must always be called, and the provider must also be notified. This fee is payable if this report is not made or is made late. | - | - | 100.00 |